You are responsible for keeping your wallet secret recovery phrase, mnemonic, password, seed phrase, and/or other private information safe.

We are not liable for hacks outside of our system, or for your wallet secret recovery phrase, mnemonic, password, and/or seed phrase being given away.

Protect your wallet secret recovery phrase, mnemonic, password, and/or seed phrase and make sure to double-check every step of your transactions.

1. Make sure to verify the authenticity of the wallet application you are using.
• If you are using Metamask: Verify the URL for MetaMask https://metamask.io that you are downloading from.
• It is up to you, not StrongBlock, to download the correct and verified application.
• StrongBlock is not responsible for you having downloaded a fake application or wallet.


2. Use one device for your wallet.
• This will prevent even keyloggers, which can circumvent many security measures you may have taken, from stealing your seed phrase and other vital information.
• If you use several wallets, keep them locked when not using.


3. Make sure to verify the wallet application if it asks for your seed phrase.
• Seed phrases should only be entered into a trustworthy wallet.
• Be aware of pop up wallet phishing scams. Never give out your secret recovery phrase, mnemonic, password, seed phrase, and/or other personal information to ANYONE. If someone asks for that information, they are a scammer. Those scammers will only steal from you if they get that private information.
• Always stop and verify everything. If something does not feel right, do not proceed.


4. Always use https://app.strongblock.com
• DO NOT SEND YOUR TOKENS directly to any of our smart contracts. They can never be retrieved if you do.
• Always stop and verify everything. There are SCAM websites that look like StrongBlock. If something does not feel right, do not proceed.


5. If something looks odd, off, not right, or different - STOP and verify.
• Always stop and verify everything. If something does not feel right, do not proceed.
• Never give out your wallet secret recovery phrase, mnemonic, password, seed phrase, and/or other personal information to ANYONE. If someone asks for that information, they are a scammer. Those scammers will only steal from you if they get that private information.


6. Keep your wallet locked after transactions and while browsing the internet.
• Some websites will try to get the information from your unlocked wallet application.


7. Be aware of impersonators on social or messaging platforms.
• StrongBlock will never direct message you on any messaging or social media platform.
• There are impersonators posing as StrongBlock team members on social or messaging platforms. DO NOT interact with them. We do not provide support on social media or messaging platforms.
• StrongBlock will never ask for your wallet secret recovery phrase, mnemonic, password, seed phrase, and/or other personal information.
• StrongBlock will only provide support via the "Support" button on the top of the App screens.
• Valid StrongBlock support is ONLY through support.strongblock.com.


8. Verify any crypto related applications before downloading to any device.
• There are scams that look incredibly similar to MetaMask that ask for your wallet secret recovery phrase, mnemonic, password, seed phrase, and/or other personal information by appearing to be official.


9. Protect your phone from mobile phishing through malware links on social media, text, and 3rd party messaging apps.


10. Understand how crypto transactions work so you can look out for vulnerabilities.


11. Protect your secret key and recovery seed phrase, and protect against miner malware.
• The safest practice is to store your wallet secret recovery phrase, mnemonic, password, and/or seed phrase in one or more physical locations, rather than online or on your computer where they are more vulnerable.


12. Verify that your email account connected is safe and secure.
• Never send or save sensitive information, like wallet secret recovery phrase, mnemonic, password, and/or seed phrase in an email.


13. When contacting StrongBlock customer support:
• Please include your public wallet address for troubleshooting and verification purposes, we need that information to support you.